Refund policy

Returns & Refunds

For health and safety reasons, we can't accept returns or exchanges on change of mind. Once a food product has left our care, we can't guarantee how it's been stored or handled, so we're unable to resell it.

Damaged, faulty or incorrect orders

Please check your order as soon as it arrives. If your product is damaged, faulty, or not what you ordered, email us at hello@coccoo.com.au within 7 days of delivery with:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (including any batch or best-before details)

We'll review it and make it right, usually with a replacement sent at no cost to you. Please don't send any products back unless we've asked you to.

Refunds

If a replacement isn't possible, or if a refund is appropriate, we'll process it to your original payment method within 10 business days of approval. Your bank may take a few extra days to post it. If it's been more than 15 business days since approval, get in touch at hello@coccoo.com.au.

Your rights

Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.