Shipping
Last updated: 1st September 2026
We ship Coccoo from our fulfilment centre in Sydney, NSW.
Order processing
Orders are processed Monday to Friday, excluding public holidays.
Orders are dispatched the next business day.
During sale periods, new product launches and peak retail seasons, processing may take up to 2 additional business days.
You'll receive a confirmation email when you order, and a second email with tracking as soon as your parcel leaves our warehouse.
Shipping options and rates
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard | $14 — free on orders over $120 | 2–7 business days |
Delivery estimates are from the date of dispatch, not the date you order.
Typical timeframes after dispatch:
- Sydney metro: 1–2 business days
- NSW, VIC, ACT, QLD metro: 2–4 business days
- SA, TAS metro: 3–5 business days
- WA, NT metro: 4–7 business days
- Regional and remote areas: add 2–5 business days
These are carrier estimates and are not guaranteed. Australia Post publishes current delivery times at auspost.com.au/delivery-times.
Where we deliver
We ship to all Australian states and territories, including PO boxes and Parcel Lockers.
We don't ship outside Australia yet. Join our mailing list and we'll let you know when that changes.
Tracking your order
Once your parcel is dispatched you'll receive an email with a tracking number and link. Tracking can take up to 24 hours to show its first scan.
If your tracking hasn't updated in more than 5 business days, get in touch and we'll chase it up with the carrier.
Delivery addresses
Please double-check your delivery address at checkout. We dispatch quickly, and once an order is with the carrier we generally can't change the address.
If you spot an error, email us at hello@coccoo.com.au immediately with your order number. We'll do everything we can, but we can't guarantee a change is possible.
If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we'll refund the order less the original shipping cost and any return freight charged to us. We can also re-ship at your cost.
Lost, delayed or damaged parcels
If your parcel arrives damaged, take photos of the packaging and the product and email them to hello@coccoo.com.au within 7 days of delivery. We'll replace it or refund you.
If your parcel is marked delivered but you haven't received it, check with your neighbours and household first, then contact us. We'll lodge an enquiry with the carrier.
If a parcel is lost in transit, we'll investigate with the carrier and send a replacement or issue a refund. You don't need to chase the carrier yourself — that's our job.
Nothing in this policy limits your rights under the Australian Consumer Law.
Questions
Email us at hello@coccoo.com.au and we'll get back to you within 1 business day.